REFUND POLICY

Due to the nature of digital products, we cannot issue a refund once the files have been downloaded. 

Nothing here grants an obligation by The Design Boss to issue a refund. However, we will do everything possible to ensure that you are happy with your purchase!

Please know that your satisfaction is our goal. These contents are our humble works of art. We stand behind our products and with our customers! We want you to be satisfied with the outcome so we will make a reasonable effort to ensure that you are happy with your purchase! 

The Design Boss is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

We’re incredibly responsive and take great care of our customers. Please feel free to get in touch with us at customerservice@shopthedesignboss.com with any questions or concerns and we'll be happy to help! 

Please Include Name, and order number within your email query. The customer service team will respond within 24 hours of receiving email. 

Return policy:
- All listed items have no return or exchange or refund policy.
- Once order is placed and processed, it can’t be canceled.
- Please make sure the measurements are correct, once the dress is shipped out, it can’t be altered.